Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Unfortunately, we cannot accept returns on gift cards.

To be eligible for a return, your gift must be in the same condition that you received it. 

To start a return, you can contact us at support@world-star-register.co.uk

Exchanges
The fastest way to ensure you get what you need is to contact us first, rather than placing a further order.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

14 day cooling off period
Notwithstanding the above, You have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase order number from your email.

Refunds
We will notify you once we’ve received and inspected your return, you’ll be automatically refunded on your original payment method within 1 business days. Please remember it can take some time for your bank or credit card company to process the refund, this is not a delay on our part.

If more than 10 business days have passed since we’ve approved your return, please contact us at: support@world-star-register.co.uk